Customer Service Policy
Our customers’ satisfaction is very important to us. A large percentage of our work comes from word of mouth and we want our customers to recommend us to others. We strive to exceed our customers’ expectations. We stand behind the quality of our workmanship. Should any of our furniture pieces fail at anytime during the lifetime of the original owner due to workmanship or materials, it will either be repaired or replaced. This guarantee does not include normal wear and tear, abuse or neglect.
We work very hard to provide fair prices and accurate estimates. The estimated price is good for 30 days from the date that the written estimate is provided to you. After 30 days, a new estimate may be required due to fluctuating prices for lumber and other materials.
An initial deposit of 50% of the total price is required to place your order into our production schedule. The final 50% is due upon completion of your custom furniture. Payment can be made by cash or cheque.
If for any reason you should decide to cancel your order BEFORE it has been started, we will attempt to return any purchased materials and will refund your deposit, minus any unrecoverable expenses. Any non-returnable materials paid for out of the deposit belong to you and will be held for up to 30 days for pick-up.
Should you cancel your order AFTER it has been started, your deposit will be forfeited..